Student Digital Insights Survey

At the end of last year we ran the Jisc Student Digital Insights survey.

This is the second year we have run the survey so we were both nervous and interested to see the impact some of our ongoing work has had on the students experience.

Louisa Gostling, studying on the MSc Business Management course was the lucky £50 Amazon voucher winner selected from RAU students who completed the survey

Louisa Gostling, studying on the MSc Business Management course was the lucky £50 Amazon voucher winner selected from RAU students who completed the survey

We are waiting on the bench marked data which will allow us to compare ourselves with other institutions but there are clearly some positive trends that we are happy to see. There is also still lots of work to be done!

  • We got 168 responses. This is a little lower than last time but still a reasonable response.
  • We have tried to do some comparisons with the previous survey data. Quite a few questions have changed but there are a few direct comparisons. Some significant increases include (2018 data is in bold). We can pat ourselves on the back for these!:
    • Reliable wifi 88% agree [80%]
    • Teaching spaces are well designed for technology use 52% agree [40%]
    • I am told how my personal data is stored and used 43% agree [12%]
    • VLE – reliable 80%  agree [62%]
    • Overall, how would you rate the quality of your organisation’s digital provision (software, hardware, learning environment)? 82% [74%]
    • Overall, how would you rate the quality of digital teaching and learning on your course 78% [57%]
  • Themes from the free text analysis include:
    • Request for more lecture capture and video content, or voice recordings of lectures
    • Staff training – especially on new CleverTouch screens
    • Student training – for those other than 1st years, outside of lessons, on industry tools, on assistive technologies, building on study skills sessions, on a multitude of areas including O365
    • Rooms – more sockets, updated tech, more study space
    • There is still work to do on CELCAT, myRAU, Gateway (getting better but still improvements can be made – mainly around content) and the student portal.
  • We also asked students about the tools they use and the training they would like on them. While some students may not actually recognise what tool they are using (for example Panopto) this is helpful in identifying areas for us to prioritise.

toolsWe will be sharing more results from the survey when all the bench marked data has been shared by Jisc.

Student digital insight survey

Yesterday we launched our Student digital insight survey for this year.

The student Insight survey is a national survey run by Jisc which aims to find out more about how students use digital technologies and how this affects their experience of learning.


We last ran this survey (or the previous version of this survey) in April 2018. You can read more about the results and see a presentation we gave at the Data matters conference in January 2019.

Changes to the last survey

The majority of questions are the same as the last survey we ran and we will be very interested in comparing results. Have we made improvements? Or are there still clear indicators of work to be done?

We have however added in a few new questions. These have been shamelessly stolen from feedback in webinars and mailing lists (apologies I can’t recall which institutions they are from). The first new set of questions relate to digital skills. They ask our students about how important different skills are and how they would like to learn them.

skillsThe second set of questions are about the tools we use e.g our VLE, video system, tech in teaching and study spaces etc.


We are taking a softly, softly approach to the survey but will be promoting through the following mechanisms:

  • Email to all students
  • Ticker bar on Gateway (our VLE)
  • Digital screens
  • Through the myRAU app as a banner and a news item
  • Information on social media sites
  • Posters
  • Through the OurRAU news
  • By sharing slides with our academics so they can mention the survey in lectures

We will report back next month on how it has gone.